Chi.Bio stopped working

[harrison]

Hello
So are you saying that if you have only one reactor connected, to a port that it is NOT M0, that it still fails in this way? Further, that this behaviour is replicated for each of the different reactors? If yes it would imply potentially some mess/short/broken part on the control computer.

Is there any combination of connectionrs/reactors (except from nothing connected) that gets this to happen?

Some things to note – you shouldn’t have any reactors connected and not have them powered, as this leads to crashes. Another – try swapping out the USB cables for a given reactor in case it is borked. Also, _maybe_ you have some unhappy reactor you don’t know about, so I would try each of them individually connected to e.g. M1 and see if ANYTHING works – because if one combination works it implies it is not the control computer…!

[JLSaid]

Hello Harrison, thank you for your reply.

So, I have performed tests with one and two reactors connected, to ports that are not M0, and it still points to that error. And yes, this behavior is replicated with all the 5 reactors that we have. As an update, I have borrowed another control computer from another group that also uses Chi.Bio, and it worked perfectly with our system. So it is probably a problem in the control computer that you mentioned. I just don’t know what may have caused it (there was no liquid spill in it, and we can still access all files and the user interface through it) and how to fix it. I am trying to contact Labmaker, but they are not replying to my emails.

If you know anything that can help it would be great.

Thank you!

[harrison]

Hello! Try support@labmaker.org if you haven’t already.
Something you could do is take off the blue PCB (one with microusb connectors) from the beaglebone, and look at it closely to see if anything seems off. If there is any dried residue etc try to clean it with a cotton bud and ethanol.

[JLSaid]

I have already sent 5 emails in the last 10 days and haven’t received any reply at all, not even a confirmation that they received my emails. I find it really disappointing and not the treatment I was expecting from them.

[harrison]

It is unfortunate, I can try to email them as well and cc you. Are you happy for me to do that with your @rug.nl email?

[marco.fondi]

Hi. We are experiencing the very same issue. chi.bio was working perfectly until next week and now all of a sudden we got the same error as above when we try to start it. Is this issue been solved in any way?
Thanks

[marco.fondi]

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